CITIZEN’S CHARTER
Section 2 of the Republic Act (RA) 11032 otherwise known as the Ease of Doing Business and Efficient Government Service Delivery (EODB-EGSD) Act of 2018 states that:
“It is hereby declared that the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices, aimed at efficient turnaround of the delivery of government services and the prevention of graft and corruption in the government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees, and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified requirements and procedures that will reduce red tape and expedite business and nonbusiness related transactions in government.”
Section 6 of the Act stipulates that all government agencies shall set up their respective most current and updated service standards to be known as the Citizen’s Charter in the form of information billboards, which shall be posted at the most conspicuous place, in their respective websites and in the form of published materials such as handbook written either in English or Filipino, or in local dialect.
In strict adherence with Section 6 of RA 11032, the Department of Education established the following service standards or DepEd Citizen’s Charter:
The following manuals developed by the Anti-Red Tape Authority may also be used to guide the implementation of RA 11032 with the Department:
| Division/Unit | Services | classification | Who may avail | Requirements |
|---|---|---|---|---|
| OSDS | Issuance of Foreign Official Travel Authority | Simple | DepEd officials and employees meeting the conditions for foreign personal travel as stated on DOs 043 and 046, s. 2022, specifically • Requests from schools as recommended by the School Head • School Heads • Requests from Division Chiefs and below, including Public Schools District Supervisors (PSDS), in Schools Division Offices (SDOs) | Requirements |
| OSDS | Issuance of Foreign Personal Travel Authority | Simple | DepEd officials and employees meeting the conditions for foreign personal travel as stated on DOs 043 and 046, s. 2022, specifically Requests from schools as recommended by the School Head School Heads Requests from Division Chiefs and below, including Public Schools District Supervisors (PSDS), in Schools Division Offices (SDOs) | Requirements |
| Budget Unit | Processing of ORS | Simple | DepEd | Requirements |
| Budget Unit | Posting/Updating of Disbursement | Simple | Learners | Requirements |
| Cash Unit | Handling of Cash Advances | Simple | DepEd | Requirements |
| ICT Unit | User Account Management for Centrally Managed Systems | Simple | SDO Personnel, School-based Personnel | Requirements |
| ICT Unit | Troubleshooting of ICT Equipment | Simple | SDO Personnel | Requirements |
| ICT Unit | Uploading of Publications | Simple | DepEd Personnel | Requirements |
| Legal Services Unit | Issuance of Certificate of No Pending Case | Simple | Internal Clients | Requirements |
| Personnel Unit | Application for ERF (Equivalent Record Form) | Complex | DepEd Licensed Public School Teachers | Requirements |
| Personnel Unit | Application for Leave | Simple | DepEd Employees | Requirements |
| Personnel Unit | Application for Retirement | Complex | DepEd employees that reached the retiring age requirement | Requirements |
| Personnel Unit | Issuance of Certificate of Employment | Simple | DepEd Employee/ Former Employee | Requirements |
| Personnel Unit | Issuance of Service Record | Simple | DepEd Employees | Requirements |
| Personnel Unit | Loan Approval and Verification | Simple | DepEd SDO employees | Requirements |
| Personnel Unit | Processing of Appointment (Original, Reemployment, Reappointment, Promotion and Transfer) | Simple | New entrants SDO employees | Requirements |
| Personnel Unit | Processing of Terminal Leave Benefits | Simple | DepEd Employees | Requirements |
| Personnel Unit | Request for Correction of Name and Change of Status | Simple | DepEd SDO employees | Requirements |
| Property and Supply Unit | Requisition and Issuance of Supplies | Simple | DepEd employees | Requirements |
| Property and Supply Unit | Property and Equipment Clearance Signing | Simple | DepEd Employees | Requirements |
| Curriculum Implementation Division | Program Work Flow of Submission of Contextualized Learning Resources | Highly Technical | Government to Government (G2G) | Requirements |
| Curriculum Implementation Division | Quality Assurance of Supplementary Learning Resource | Complex | DepEd employees | Requirements |
| Planning Unit | Request for Basic Education Data (Internal Stakeholder) | Simple | Internal Stakeholder | Requirements |
| SGOD – Planning Unit | Request for Data for EBEIS/LIS/NAT and Performance Indicators | Simple | All | Requirements |