CITIZEN’S CHARTER
Section 2 of the Republic Act (RA) 11032 otherwise known as the Ease of Doing Business and Efficient Government Service Delivery (EODB-EGSD) Act of 2018 states that:
“It is hereby declared that the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices, aimed at efficient turnaround of the delivery of government services and the prevention of graft and corruption in the government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees, and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified requirements and procedures that will reduce red tape and expedite business and nonbusiness related transactions in government.”
Section 6 of the Act stipulates that all government agencies shall set up their respective most current and updated service standards to be known as the Citizen’s Charter in the form of information billboards, which shall be posted at the most conspicuous place, in their respective websites and in the form of published materials such as handbook written either in English or Filipino, or in local dialect.
In strict adherence with Section 6 of RA 11032, the Department of Education established the following service standards or DepEd Citizen’s Charter:
- DepEd Citizens’s Charter 2022 (1st Edition)
- DepEd Citizen’s Charter 2021 (1st Edition) – as of December 1, 2021
The following manuals developed by the Anti-Red Tape Authority may also be used to guide the implementation of RA 11032 with the Department:
Division Unit Services classification Who may avail Requirements
OSDS Records Unit RELEASING OF OFFICIAL DOCUMENTS Simple All Requirements
OSDS Records Unit 2. RECEIVING OF OFFICIAL DOCUMENTS Simple All Requirements
OSDS Division Payroll Services Unit (DPSU) APPLICATION FOR BIR REGISTRATION Simple Newly Hired DepEd Aurora Personnel Requirements
OSDS Division Payroll Services Unit (DPSU) REQUEST OF CERTIFICATE OF LAST PAYMENT (CLP) Simple Separated DepEd Aurora Employee (Retired, Resigned, Deceased, Transferred to other agency or division) Requirements
OSDS Division Payroll Services Unit (DPSU) REQUEST OF CERTIFICATE OF REMITTANCES Simple All DepEd Aurora Personnel Requirements
OSDS Personnel Unit REQUEST OF CERTIFICATE OF EMPLOYMENT AND OTHER CERTIFICATIONS Simple DepEd Aurora Personnel Requirements
OSDS Personnel Unit REQUEST OF SERVICE RECORD Simple DepEd Aurora Personnel Requirements
OSDS Personnel Unit APPLICATION FOR LEAVE Simple DepEd Aurora Personnel Requirements
OSDS Personnel Unit APPLICATION FOR RETURN TO DUTY Simple DepEd Aurora Personnel Requirements
OSDS Personnel Unit APPLICATION FOR MONETIZATION OF LEAVE CREDITS Simple DepEd Aurora Personnel Requirements
OSDS Personnel Unit APPLICATION FOR UPGRADING OF POSITION THROUGH EQUIVALENT RECORDS FORM (TEACHER I TO TEACHER III AND SPECIAL EDUCATION TEACHER I TO SPECIAL EDUCATION TEACHER III) Simple DepEd Aurora Personnel Requirements
OSDS Personnel Unit RECLASSIFICATION OF POSITION (MASTER TEACHER, HEAD TEACHER AND SCHOOL PRINCIPAL Simple DepEd Aurora Personnel Requirements
OSDS Personnel Unit REQUEST OF CHANGE OF NAME Simple DepEd Aurora Personnel Requirements
OSDS Personnel Unit REQUEST OF AUTHORITY TO TRAVEL ABROAD Simple DepEd Aurora Personnel Requirements
OSDS Personnel Unit APPLICATION FOR RETIREMENT Simple DepEd Aurora Personnel Requirements
OSDS Administrative Services (Provident Fund Division Board Secretariat) APPLICATION FOR PROVIDENT FUND LOAN Simple All DepEd Aurora Personnel (Regular, COS) Requirements
OSDS Finance Services Budget Unit APPLICATION OF ISSUANCE OF AGENCY CODE FOR HIGH SCHOOL CLASSIFIED AS NON- IMPLEMENTING UNIT TO HIGH SCHOOL CLASSIFIED AS IMPLEMENTING UNIT Complex Secondary Schools Requirements
OSDS Finance Services (Budget Unit) SPECIAL BUDGET REQUEST (SBR) Complex All Schools Requirements
OSDS Legal Services DISPOSITION OF CASES (TEACHING PERSONNEL) Highly Technical All Requirements
OSDS Legal Services DISPOSITION OF CASES (NON-TEACHING PERSONNEL) Highly Technical All Requirements
OSDS Legal Services DISPOSITION OF CASES (MEDIATION AND ADR) Highly Technical All Requirements
SGOD School Governance and Operations Division PROCESSING OF APPLICATION FOR IMPLEMENTATION OF SENIOR HIGH SCHOOL IN EXISTING JUNIOR HIGH SCHOOLS AND INTEGRATED SCHOOLS. Highly Technical Public Junior High School and Integrated School Requirements