Receiving and Releasing of Communications and other documents

The procedure for proper receiving and releasing of communications

Office or Division:		Schools
Classification:		Simple
Type of Transaction:		Government to Citizen (G2C) Government to Business (G2B) Government to Government (G2G)
Who may avail:		General Public
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Letter/official communication addressed to the School Head			Client
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit copy of letter / official communication	1.1 Check communication received and forward to the principal/school head		None	10 minutes	AO / ICT Coordinator / Teacher in-charge
	1.2 Review and provide instructions for further processing		None	1.5 hours	School Head
	1.3 Route to the concerned office/personnel		None	10 minutes	AO / ICT Coordinator / Teacher in-charge
	1.4 Act on the concern / request and forward to the school head for checking		None	2 days*	Concerned office / Personnel
	1.5 Check the action provided		None	20 minutes	School Head
2. Receive resolution to request (document / verbal advice)	2.1 Release document / communicate resolution from concerned office		None	15 minutes	AO / ICT Coordinator / Teacher in-charge
TOTAL:				2 days, 2 hours, 25 minutes

*If the resolution owner is internal, processing time would depend on type of concern as guided by the 3-7-20 rule of RA 11032 and/or applicable laws.