Troubleshooting of ICT Equipment
Evaluation, Assessment and Troubleshooting of government-procured ICT Equipment of SDO.
| Office or Division: | ICT Unit | ||||
| Classification: | Simple | ||||
| Type of Transaction: | Government to Government (G2G) | ||||
| Who may avail: | SDO Personnel | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| ICT Technical Assistance Form | ICT Unit | ||||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBL E | |
| 1. Submission of accomplished ICT technical assistance form | 1.1. Stamping “Received” on the document | None | 1 minute | Kristian Harold De Guzman – ICTU | |
| 1.2. Transmitting the stamped document to ICT | None | 5 minutes | Kristian Harold De Guzman – ICTU | ||
| 1.3. Receive stamped document | None | 1 minute | Client | ||
| 1.4. Evaluate the document and Interview client | None | 10 minutes | Kristian Harold De Guzman – ICTU | ||
| 1.5. Evaluate and analyze the ICT equipment | None | 30 minutes to an hour | Emanuel M. Marco – ICTU | ||
| 1.6. Troubleshoot the equipment If troubleshooting is possible to finish within the day, troubleshoot the equipment If troubleshooting is not possible to finish within the day, give recommendation to the client for next step | None | 1 hour | Client and Emanuel M. Marco – ICTU | ||
| 1.7. Give recommendation to the client on what to do | None | 15 minutes | Matthew Christian Vergara – ICTU | ||
| 1.8. Return the equipment to client | None | 5 minutes | Emanuel M. Marco – ICTU | ||
TOTAL: | None | 2 hours and 7 minutes | |||