Receiving of Complaints against Teaching Personnel (Multi-stage Processing)
Administrative complaints may be filed for any of the grounds specified under DepEd Order No. 49, series of 2006, “Revised Rules of Procedure of the Department of Education in Administrative Cases” or Revised Rules on Administrative Cases in the Civil Service (RRACCS). This refers to the process of receiving formal complaints against any DepEd Teaching or Teaching-Related Personnel.
| Office or Division: | Records Unit Legal Unit Office of the Assistant Schools Division Superintendent Office of the Schools Division Superintendent | |||||
| Classification: | Complex | |||||
| Type of Transaction: | Government to Government(G2G) G2C – Government to Client Government to Business (G2B) Entity | |||||
| Who may avail: | All | |||||
| Checklist of Requirements | Where to Secure | |||||
| 1. Affidavit/Sworn Statement or Notarized Complaint in accordance with Section 4 and 5 of D.O. 49, s. 2006. 2. Certificate of Non-Forum Shopping duly notarized. Note: Pro-forma or template with regard to Complaint/Affidavit and Certificate of Non- Forum Shopping 3. Supporting/Evidentiary Document/s, if any. *All requirements must be accomplished in two (2) original copies, one (1) photocopy and one (1) additional copy per additional person-complained- of. | Client | |||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||
| 1. Submit the formal complaint, with pertinent documents, if any, or sealed document/s to Records Unit (Receiving Window) | 1.1. Evaluate the complaint and attached evidentiary document/s, as to its completeness. | None | 10 minutes | Administrative Aide VI or Administrative Officer IV (Records Unit) | ||
| 1.2. Stamp received the documents and receiving copy with transaction number. | 3 minutes | |||||
| 1.3. Log the received document/s to the Incoming Logbook. | 5 minutes | |||||
| 2. Receive the receiving copy for reference | 2.1.Return client’s receiving copy | None | 3 minutes | Administrative Aide VI or Administrative Officer IV (Records Unit) | ||
| 2.2.Forward the complaint to OSDS for routing. | None | 10 minutes | Administrative Aide VI or Administrative Officer IV (Records Unit) | |||
| 2.3.Log the document, with attached referral slip, to the appropriate logbook | None | 10 minutes | Administrative Aide VI or Administrative Assistant III (OSDS) | |||
| 2.4.Evaluate and make necessary notation and sign the routing slip. | 1 day | Schools Division Superintendent (OSDS) | ||||
| 2.5.Forward to Legal Unit, for appropriate action. | 5 minutes | Administrative Aide VI or Administrative Assistant III (OSDS) | ||||
| 2.6.Evaluate the complaint if the same is grievable/ mediatable or not and prepare necessary Communication, copy furnished the client | None | 1 day | Attorney III/ Designated Legal Officer | |||
| 2.7.Forward to OSDS the initialed communication | None | 1 day | Administrative Assistant III (Legal) or Attorney III/Division Legal Officer ASDS Administrative Aide VI (ASDS) | |||
| 2.8. Log the document, with attachment/s to the appropriate logbook | None | 10 minutes | Administrative Aide VI or Administrative Assistant III (OSDS) | |||
| 2.9. Return signed communication to Legal Unit, for organization of documents | 5 minutes | |||||
| 2.10. Arrange the documents to be forwarded to Records Unit. | None | 20 minutes | Administrative Assistant III (Legal) or Attorney III/Division Legal Officer | |||
| 2.11. Forward to Records Unit, for releasing | 5 minutes | |||||
| 2.12. Stamp Release the documents and arrange for servicing/ sending to addressee | None | 10 minutes | Administrative Aide VI or Administrative Officer IV (Records Unit) | |||
| 2.13. Coordinate with the Office/Agency and contact the client. | 30 minutes | |||||
| 3. Receive and sign the Communic ation, if with proof of service, sign the proof of service. | 3.1. Release the Communication | None | 5 minutes | Administrative Aide VI or Administrative Officer IV or designated Liaison Officer (Records Unit) | ||
| 3.2. If there is a proof of service, serve and secure a signed Proof of Service. | 10 minutes | |||||
| TOTAL: | None | 3 Days, 2 hours, 11 minutes | ||||
SAMPLE TEMPLATE FOR COMPLAINT
