{"id":14611,"date":"2023-03-31T01:52:03","date_gmt":"2023-03-31T01:52:03","guid":{"rendered":"https:\/\/depedaurora.ph\/aurora\/?p=14611"},"modified":"2025-02-21T02:02:44","modified_gmt":"2025-02-21T02:02:44","slug":"public-assistance-email-social-media","status":"publish","type":"post","link":"https:\/\/depedaurora.ph\/aurora\/2023\/03\/31\/public-assistance-email-social-media\/","title":{"rendered":"Public Assistance (email\/social media)"},"content":{"rendered":"
<\/div>\n

Public Assistance (email\/social media)<\/h1>\n

Due to the COVID-19 pandemic, schools started to accommodate queries and complaints through their official email address and social media account\/s.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Office or Division:<\/strong><\/td>\nSchools<\/td>\n<\/tr>\n
Classification:<\/strong><\/td>\nSimple<\/td>\n<\/tr>\n
Type of Transaction:<\/strong><\/td>\nGovernment to Citizen (G2C)
\nGovernment to Business (G2B)
\nGovernment to Government (G2G)<\/td>\n<\/tr>\n
Who may avail:<\/strong><\/td>\nGeneral Public<\/td>\n<\/tr>\n
CHECKLIST OF REQUIREMENTS<\/strong><\/td>\nWHERE TO SECURE<\/strong><\/td>\n<\/tr>\n
1. Complete information<\/td>\nClient<\/td>\n<\/tr>\n
CLIENT STEPS<\/strong><\/td>\nAGENCY ACTION<\/strong><\/td>\nFEES TO BE PAID<\/strong><\/td>\nPROCESSING TIME<\/strong><\/td>\nPERSON RESPONSIBLE<\/strong><\/td>\n<\/tr>\n
1. Communicate details of concern via school\u2019s official email address or social media account<\/td>\n1.1 Record the communication via online tracker\/logbook, download attachment (if any).<\/td>\nNone<\/td>\n15 minutes<\/td>\nAO\/ICT Coordinator\/ Teacher in- charge<\/td>\n<\/tr>\n
2. Take note of information received<\/td>\n2.1 For simple concerns \u2013 provide immediate reply.<\/td>\nNone<\/td>\n20 minutes<\/td>\nAO\/ICT Coordinator\/ Teacher in- charge<\/td>\n<\/tr>\n
<\/td>\nFor complex concerns \u2013 advise client of next steps.<\/p>\n

CC the concerned office\/agency (if applicable) and request them to acknowledge email to the client directly, CC the school.<\/td>\n

None<\/td>\n40 minutes<\/td>\nAO\/ICT Coordinator\/ Teacher in- charge<\/td>\n<\/tr>\n
TOTAL:<\/strong><\/td>\n1 hour, 15 minutes<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

*If the resolution owner is internal, processing time would depend on type of concern as guided by the 3-7-20 rule of RA 11032 and\/or applicable laws.<\/p>\n","protected":false},"excerpt":{"rendered":"

Public Assistance (email\/social media) Due to the COVID-19 pandemic, schools started to accommodate queries and complaints through their official email address and social media account\/s. Office or Division: Schools Classification: continue reading : Public Assistance (email\/social media) <\/a><\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[122],"tags":[],"class_list":["post-14611","post","type-post","status-publish","format-standard","hentry","category-arta"],"_links":{"self":[{"href":"https:\/\/depedaurora.ph\/aurora\/wp-json\/wp\/v2\/posts\/14611","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/depedaurora.ph\/aurora\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/depedaurora.ph\/aurora\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/depedaurora.ph\/aurora\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/depedaurora.ph\/aurora\/wp-json\/wp\/v2\/comments?post=14611"}],"version-history":[{"count":1,"href":"https:\/\/depedaurora.ph\/aurora\/wp-json\/wp\/v2\/posts\/14611\/revisions"}],"predecessor-version":[{"id":14612,"href":"https:\/\/depedaurora.ph\/aurora\/wp-json\/wp\/v2\/posts\/14611\/revisions\/14612"}],"wp:attachment":[{"href":"https:\/\/depedaurora.ph\/aurora\/wp-json\/wp\/v2\/media?parent=14611"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/depedaurora.ph\/aurora\/wp-json\/wp\/v2\/categories?post=14611"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/depedaurora.ph\/aurora\/wp-json\/wp\/v2\/tags?post=14611"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}